EXPERIENCE SURVEY RESULTS

At the North Shore Health Network (NSHN), our mission is to provide effective, compassionate healthcare. Across our 3 sites in Blind River, Thessalon and Richard’s Landing, we function as one team providing equitable, high quality, integrated, rural health and wellness services for everyone.

We are made up of a multi-faceted team including registered staff, physicians, nurse practitioners, social work, physiotherapy, dietitian, personal support workers, housekeeping staff, food services workers, volunteers, essential caregivers and students.

We pride ourselves on maintaining a high level of quality care which is driven by our core values of Compassion, Accountability, Respect, Equity, and Sustainability (NSHN C.A.R.E.S.). As an organization we strive to maintain a safe and comfortable home-like environment for our patients, residents, and clients which provides a sense of privacy, dignity and security.

Scroll down to view current and past results from NSHN’s various experience surveys.

2024-25 Experience Survey Results

  • ACUTE CARE UNIT (BLIND RIVER SITE)

    Inpatients that are discharged from our Acute Care Unit (Blind River site) receive a follow-up phone call to discuss their experience at NSHN, as well as their transition home.

    CLICK HERE

  • EMERGENCY DEPARTMENT (BLIND RIVER, THESSALON, RICHARDS LANDING)

    The Emergency Department (ED) Experience Survey is available to patients as well as their family member/loved one/caregiver.

    Surveys can be accessed on our Experience Survey page.

    CLICK HERE

  • LONG-TERM CARE - RESIDENT SATISFACTION

    Long-Term Care residents at Golden Birches are surveyed annually by NSHN’s Patient Relations Officer. The survey assesses:

    Quality of Care
    Physiotherapy and Activities
    Environment and Facility
    Food
    Linen
    Administration/Patient Relations
    Overall Satisfaction with care and services

    CLICK HERE

  • LONG-TERM CARE - FAMILY SATISFACTION

    Family members of our long-term care residents are surveyed annually by NSHN’s Patient Relations Officer. The survey assesses:

    Perception of resident safety
    Family involvement in care and “having a voice”
    Accessing and engaging the Patient Relations process
    Interactions with LTC staff
    Overall satisfaction with care and services provided

    Click Here

  • LABORATORY SERVICES (BLIND RIVER SITE)

    The Laboratory Services Experience Survey is available to patients as well as their family member/loved one/caregiver.

    Surveys can be accessed on our Experience Survey page.

    CLICK HERE

  • COMMUNITY SUPPORT SERVICES - Assisted Living Services

    We survey our Assisted Living clients annually
    regarding their experience with the care and services they receive.

    CLICK HERE

  • COMMUNITY SUPPORT SERVICES - Congregate Dining Events

    We survey attendees at our Congregate Dining events
    regarding their experience.

    Click Here

  • COMMUNITY SUPPORT SERVICES - Meals on Wheels

    We survey our Meals on Wheels clients
    annually about their experience with the services they receive.

    CLICK HERE

  • COMMUNITY SUPPORT SERVICES - Medical Transportation

    We survey our Medical Transportation clients annually
    about their experience with the services they receive.

    CLICK HERE

  • MEDICAL IMAGING SERVICES (BLIND RIVER, THESSALON, RICHARDS LANDING

    The Medical Imaging Services Survey is available to patients as well as their family member/loved one/caregiver.

    Surveys can be accessed on our Experience Survey page.

    COMING SOON

2023-24 Experience Survey Results

  • ACUTE CARE UNIT (BLIND RIVER SITE)

    Inpatients that are discharged from our Acute Care Unit (Blind River site) receive a follow-up phone call to discuss their experience at NSHN, as well as their transition home.

    CLICK HERE

  • EMERGENCY DEPARTMENT (BLIND RIVER, THESSALON, RICHARDS LANDING)

    The Emergency Department (ED) Experience Survey is available to patients as well as their family member/loved one/caregiver.

    Surveys can be accessed on our Experience Survey page.

    CLICK HERE

  • LONG-TERM CARE - RESIDENT SATISFACTION

    Long-Term Care residents at Golden Birches are surveyed annually by NSHN’s Patient Relations Officer. The survey assesses:

    Quality of Care
    Physiotherapy and Activities
    Environment and Facility
    Food
    Linen
    Administration/Patient Relations
    Overall Satisfaction with care and services

    CLICK HERE

  • LONG-TERM CARE - FAMILY SATISFACTION

    Family members of our long-term care residents are surveyed annually by NSHN’s Patient Relations Officer. The survey assesses:

    Perception of resident safety
    Family involvement in care and “having a voice”
    Accessing and engaging the Patient Relations process
    Interactions with LTC staff
    Overall satisfaction with care and services provided

    Click Here

  • LABORATORY SERVICES (BLIND RIVER SITE)

    The Laboratory Services Experience Survey is available to patients as well as their family member/loved one/caregiver.

    Surveys can be accessed on our Experience Survey page.

    CLICK HERE

  • COMMUNITY SUPPORT SERVICES

    All Community Support Services clients are survey once annually on their satisfaction with the following services:
    Assisted Living
    Meals on Wheels
    Medical Transportation
    Congregate Dining events

    CLICK HERE

  • MEDICAL IMAGING SERVICES (BLIND RIVER, THESSALON, RICHARDS LANDING

    The Medical Imaging Services Survey is available to patients as well as their family member/loved one/caregiver.

    Surveys can be accessed on our Experience Survey page.

    CLICK HERE